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Shipping & Returns Policy – Most of our products (unless noted otherwise on the product web page copy) are refundable within 20 days of purchase if unused and not installed*. Simply contact Customer Care at 607-397-2700 to receive full credit. When you contact Customer Service to arrange for your return, a return address will be provided for your use.
Please note that refunds are for the cost of the products only –return shipping charges are not refundable. Customers are responsible for all return shipping charges and making any return shipment arrangements.
Keep in mind that the products returned after 30 days of purchase or without pre-authorization RMA through Customer Service are subject to a minimum 25% re-stocking fee.
*All returns must be shipped in resalable, unused, clean, uninstalled condition in the original packaging and are subject to inspection for damage or misuse prior to issuance of a credit or refund. Refunds will be credited following the receipt of the product.